Importance of customer success function in IT services

In present times, when we could find anything we wish to in the web, flow of information is bigger then ever before. If you are hiring some contractors, and they wouldn’t do their job the way you prefer, you could always give them bad recommendation. Similar is in services IT. When you want to find good specialist, your just have to find opinion about each online. But there are totally new alternative of creating nice relationships with present contractors – client IT success.